Policy page

Request CIPD Support with Clear Revision and Refund Terms

Skillvante does not make unrealistic guarantees about grades or outcomes. Instead, we provide a service assurance process focused on clear scope, responsive support, and fair review of genuine issues.

Readable policy content, clear sections, and direct routes back to support pages.

Last updated July 3, 2026

What our assurance means

We aim to provide the agreed support scope clearly, on time where possible, and with transparent communication. If a genuine service issue occurs, we will review it fairly and discuss an appropriate resolution.

This may include clarification, revision within the agreed scope, or billing review where justified by the circumstances.

What it does not mean

Service assurance is not a grade guarantee, pass guarantee, or promise of a particular assessor response. Ethical support cannot make those claims responsibly.

We avoid exaggerated marketing language because trust depends on realistic expectations.

Getting help

If you need support after delivery, contact support@skillvante.com or billing@skillvante.com with the relevant details so we can review the matter promptly.

We encourage learners to raise questions early, especially when deadlines are close.