Last updated July 3, 2026
When refunds may be reviewed
Refund requests are assessed against the agreed support scope, the work delivered, and the communication history. Because our services involve time-based review and feedback work, each request is considered individually rather than through blanket guarantees.
Examples that may justify review include duplicate payment, failure to provide the agreed support type, missed agreed support deadline, or a clear technical or billing error.
What refunds do not cover
Refunds are not granted because a learner wanted a different academic outcome or expected a guaranteed grade. Skillvante does not make those guarantees and cannot control assessor decisions, provider policies, or how a learner uses the support received.
Requests linked to ghostwriting expectations or unethical use of support will be declined.
How to request a review
Send billing concerns to billing@skillvante.com with the relevant documents, timing details, and a short explanation of the issue. We may ask for supporting information where necessary to understand the request properly.
Once reviewed, approved refunds are returned through the original payment route where possible.