Last updated July 3, 2026
What we collect
We collect only the information needed to respond to enquiries, manage support discussions, and keep records of requested services. This may include your name, email address, contact details, uploaded documents, and communication history.
We do not ask for unnecessary data and we expect learners to share only the documents relevant to their support request.
How we use information
Information is used to respond to questions, prepare quotes, deliver agreed support, improve service quality, and meet legal or accounting obligations where required. We do not use learner materials as public examples without clear permission.
We may also use limited technical data to maintain site security and understand page performance.
Storage and confidentiality
We treat learner materials and communications as confidential. Access is limited to the people who need the information to provide support, handle billing, or manage legitimate administrative processes.
Documents and messages are retained only as long as reasonably necessary for service delivery, compliance, dispute handling, or security review.
Your rights and contact details
You can contact us to request access to the personal data we hold, ask for corrections, or raise privacy concerns. We will respond in line with applicable legal obligations and practical retention requirements.
Privacy enquiries should be sent to privacy@skillvante.com and general support questions can be sent to support@skillvante.com.